Home Page Moodle
 


The WF Associates short workshops consist of sessions that are provided as either introductions to topics or as update refreshers for practicing managers.  The workshops are researched from academic sources and delivered according to an organisation need, in a timeframe ranging from a half day to two days. Workshops can therefore be tailored for the induction of new staff or for the reframing of concepts for seasoned veterans. Workshops consist of team exercises with definite learning outcomes which develop concepts that encourage team building and develop motivation. The value of the workshops are that they provide a fast-track overview of important management topics.
 

The Workshops

Business Management Workshops

Business Research & Mathematics Workshops

Business Operations Workshops

Business Performance Improvement Workshops

Knowledge & Technology Management Workshops

People Workshops

Project Management

Sales Workshops

Software Workshops

 

Please note: mapping between all of the workshops and competencies is in progress!

 

Workshop Philosophy

In every organisation there are common topics or areas of knowledge and information that staff need to be familiar with. The workshops have been developed over time to provide quick straight forward means of providing that knowledge and information.  Workshops are structured in a highly flexible way that allows for tailoring to an organisation requirements.

Tailoring Workshops

All organisation have strategies and goals that are targeted at achieving their mission and fulfilling their vision.  However often there is a disconnect between the vision as seen by the executive and the one seen by the people performing the work.  Translating the strategies into something that can be appreciated by everyone is not a simple task and many organisation fail to achieve their potential as a consequence.  WF Associates will assist you to incorporate your vision, mission, strategies and goals as an integral part of the workshop so that they are packaged around your unique organisational needs.

Workshop Packaging

The workshops have been structured to fit round a common theme.  For example the theme related to the organisational management of knowledge and technology comprises of:

  • Data Mining
  • Information Systems
  • Knowledge Management
  • Office Automation, and
  • Networking & Communications

Each of these topics being considered an essential part of the overall provision and maintenance of the infrastructure required to support knowledge and organisational development. Therefore you can take each workshop and tailor it to your organisation or departmental needs by including your own information, office automation and communication structure.  As a consequence your staff gain a very comprehensive understanding of how you approach essential operational needs in your organisation.

Delivery Methods

Every organisation is unique.  Therefore the workshop material and the learning approach we provide is highly flexible and can be tailored for your unique organisational needs. The most important requirement is for you to know that your outcomes are being met from the training process.  For some organisation a fast track accelerated learning method works well.  For others a blended learning approach is more appropriate.  WF Associates will always work with you to according to our ethical standards to find the best approach for your unique requirements.

Costs

Workshops are a highly cost effective way of meeting your staff development needs.  In many cases if you choose a WF Associates delivery only mode then the cost to you consists of time and materials for our contribution.  However, the most effective form of workshop delivery is to tailor the workshop for your unique business needs.  In most organisation the most important need is frequently related to business performance improvement.  Consequentially, WF Associates will help you by providing a corporate performance improvement package uniquely tailored for your requirements. In this case we will work on a fixed fee basis which is consistent with our published ethical standards.

Workshops and Courses

The focus of the workshop is on a short delivery of concepts, whereas the courses enable a much deeper and longer term learning process.  Nevertheless, there is frequently an overlap of material between the courses and the workshops.  This is seen as a positive benefit and students participating in a workshop (known to them as a Supplemental Workshop) can incorporate material from the workshop into their course.  In fact student are encouraged to actively participate in Supplemental Workshops as a means of enriching their learning experience.  In the same way participants of a workshop who are not students can undertake assessment and later bring their assessment results into the course through the operation of the recognition of current competency (RCC) and recognition of prior learning (RPL) process.

Competencies

The workshop competencies have been selected and utilized primarily as a means of providing a structured framework for the workshop topic.  The main aim of the workshop is to explore the topic and so there are other aspects to workshops that means that a broad view of the topic is taken rather than a specific one that purely focuses on measuring a students competency.  Formal assessment is not a conventional part of the workshop but forms an optional component.

Assessment

Workshops are designed with an optional assessment built into them, and WF Associates always encourages participants to try to undertake the assessment.  We echo the words of Samuel Smiles (1812-1904) the Scottish author and social reformer who said "we learn from failure much more than from success; we often discover what we will do by finding out what we will not do; and probably he who never made a mistake never made a discovery." We believe that the learning process is a discovery process and best achieved through testing oneself and experimenting with a concept.  The WF Associates self-assessment process allows participants to compare their understanding against others. Whether your staff are undertaking a course or just participating in a workshop for your internal purposes the self-assessment is the best way to help them discover the meaning of the workshop lessons.  Students who are undertaking courses can also gain recognition of competency by participating in the self-assessment process, thus accelerating their pathway to completion of their course.

More Detail

For more detail on any specific workshop click on the link on the left or contact us and we will be happy to discuss your needs and tailor the workshop for your outcomes.

If you would like more information on any workshop please complete the following form then click 'Send e-mail':

What is your name?

Where are you located?

What is your email address?

What would you like to know?

Workshops or additional information?
 

Academic & Business Report Writing

The Academic and Business Writing workshop is built around the competencies:

The workshops specifies the outcomes required to plan documents, draft text, prepare final text and produce documents of some complexity. The unit covers reports, information and general promotion documents that are more complex than basic correspondence, memos or forms and that require review and analysis of a range of information sources. The unit does not cover structured research but does include technical and non-technical reporting based on information and data gathered through research processes. Documents are wholly or primarily text, but may include simple illustrative material. Production of documents is for single-copy documents, documents for simple reproduction, or documents that will be further designed.

The following text is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Activity-Based Costing & Management

The Activity-Based Costing & Management workshop is built around the competency:

  • MCMT430A Improve cost factors in work practices.
  • BSBMGT602A Contribute to the development and implementation of strategic plans
  • 39166QLDPM803 Manage program finances

This workshop covers the knowledge and skills needed to evaluate the product or process outcomes of a team in terms of their cost components and to be able to determine in general terms the cost impacts of alternative actions. In a typical scenario, a person is able to assess the relative costs of alternatives and use this as one of the key factors in decision making. Typical decisions include the efficient organisation of work within a team and the improvement of throughput and cycle times. Decisions are made within the scope of the team's authority and according to procedures.

The following text is also recommended as a companion and for further study with this workshop:

The following specific texts chapter is also recommended as a companion and for further study with this workshop:

  • Hoggett John., Edwards Lew., & Medlin John.  2006. 'Chapter 9 Cost accounting systems'.  Accounting 6th Edition.  John Wiley & Sons Australia Ltd.  Milton QLD.  ISBN 0 470 80658 3.

This workshop is recommended as part of the following courses:
 

Auditing

The Auditing workshop is built around the competency:

This workshop covers the evaluation of information systems and assessment of an organisation's risks as part of an internal audit process. It specifies the outcomes required to conduct an internal or external audit (both financial and OHS) that may or may not be part of certification against a recognized benchmark. It involves systematic examination against audit criteria to determine conformance with planned arrangements and the effectiveness of the organisation's approaches to managing all operations. The workshop covers the conduct of an audit including developing an audit plan and tools to gather information and data, ensuring client/management liaison and briefing, arranging access to information, setting up entry and exit meetings, and coordinating evaluation/audit and audit team against time lines and the submission of reports. The workshop applies to the auditing of systematic approaches to managing business processes, which may or may not be formalized as part of an performance management system, and can apply to internal or external benchmarks. The scope and benchmark criteria for the audit will be agreed before the commencement of functional information and data gathering and may address all areas of the organisation or an identified function, business or geographical area. An audit may be conducted by an individual or by a team and may be concurrent with other management system audits or conducted as a stand-alone-exercise.

The following source is also recommended as a companion and for further study with this workshop - if the linked web address does not work then navigate the web site until you find the 'Better Practice Guides By Themes':

This workshop is recommended as part of the following course:
 

Balanced Scorecards

The Balanced Scorecards workshop is built around the competency:

  • BSBHR503A Manage performance management systems.
  • BSBMGT601A Contribute to strategic direction
  • BSBMGT608A Manage innovation and continuous improvement
  • 39187QLDSM901 Provide Contemporary Sales and Channel Management

The workshop covers the major components of managing and supporting performance management systems. Day-to-day coaching and informal feedback, leading to regular performance feedback sessions are covered. Specific interventions associated with under performance and/or misconduct are also included.

The following text is also recommended as a companion and for further study with this workshop:

The following specific texts chapter is also recommended as a companion and for further study with this workshop:

  • Hoggett John., Edwards Lew., & Medlin John.  2006. 'Chapter 13 Performance evaluation for managers'.  Accounting 6th Edition.  John Wiley & Sons Australia Ltd.  Milton QLD.  ISBN 0 470 80658 3.

This workshop is recommended as part of the following courses:
 

Benchmarking

The Benchmarking workshop is built around the competency:

This workshop covers benchmarking performance of a functional area or business unit of an organisation. It includes designing a benchmarking approach, establishing benchmarks, establishing and managing a benchmarking exercise, gathering and analysing information and reporting on/acting on benchmarking outcomes. In practice, benchmarking performance may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, providing client service, leading a group, developing policy, etc.

The following text is also recommended as a companion and for further study with this workshop:

The following specific texts chapter is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Business Ethics & Institutional Governance

The Business Ethics & Institutional Governance workshop is built around the competency:

  • BSBMGT605A Provide leadership across the organisation
  • PSPETHC701A Lead and influence ethical practice in the public sector.
  • 39166QLDPM801 Manage organisation Program and Projects
  • 39186QLDSM801 Manage Sales Process and Provide Sales Management

This workshop covers ethical leadership and responsibility for influencing ethical practice in the public and corporate sector. It includes embodying and modelling societal norms or public service values, embedding ethical practice into the organisation's culture and processes and promoting ethical leadership and decision making at all levels of the organisation. In practice, ethical conduct is demonstrated in the context of other generalist or specialist work activities such as managing client services, managing financial resources, providing strategic HR services, managing regulatory compliance, managing contracts etc.

The following source is also recommended as a companion and for further study with this workshop - if the linked web address does not work then navigate the web site until you find the 'Values in the APS':

The following specific texts chapter is also recommended as a companion and for further study with this workshop:

  • Davidson Paul, Griffin Ricky W., 2006. 'Chapters 4 The Ethical & Social Context of Management'. Management – 3rd Australasian Edition. John Wiley & Sons, Milton, QLD, Australia. ISBN 0 470 80692 3.

This workshop is recommended as part of the following courses:
 

Business Law

The Business Law workshop is built around the competency:

  • BSALC402A Research, locate and provide legal and other information in response to requests.

This workshop investigates the background to Australian Company Law and covers researching, locating and providing information in response to a request so that the client's needs are met. This may involve combining and analysing information from a number of sources before composing a report for the client.

The following source is also recommended as a companion and for further study with this workshop - if the linked web address does not work then navigate the web site until you find the 'Australian Law Online':

This workshop is recommended as part of the following courses:
 

Business Mathematics & Numeracy

The Business Mathematics & Numeracy workshop is built around the competency:

  • TAALLN401A Address language, literacy and numeracy issues within learning and assessment practice.

This workshop investigates the competency required to recognize the numeracy demands of the workplace through the training and assessment process to suit individual skill levels, including accessing relevant support resources. The numeracy skills discussed include:

  • practical application of mathematical skills to absorb, use and critically evaluate information in numerical or graphical forms
  • basic number and calculation skills, spatial and graphical concepts, the use of measurement and problem solving
  • extracting mathematical information from written materials

The following source is also recommended as a companion and for further study with this workshop - if the linked web address does not work then navigate the web site until you find the 'Taking the GMAT Test':

This workshop is recommended as part of the following courses:
 

Business Planning

The Business Planning workshop is built around the competency:

This workshop investigates those areas of business planning and system review undertaken by an operational manager and incorporates the development of various tactical and operational plans incorporating risk management plans.

The following specific texts chapters are also recommended as a companion and for further study with this workshop:

  • Davidson Paul, Griffin Ricky W., 2006. 'Part 3 Planning & Decision Making Chapters 7, 8, 9, & 10'. Management – 3rd Australasian Edition. John Wiley & Sons, Milton, QLD, Australia. ISBN 0 470 80692 3.

This workshop is recommended as part of the following courses:
 

Business Process Reengineering

The Business Process Reengineering workshop is built around the competency:

  • BSBMGT601A Contribute to strategic direction
  • BSBMGT608A Manage innovation and continuous improvement.

This workshop investigates business process reengineering as a concept and the historical impact that it had on business.  The concept is compared to innovation management that focuses on sustaining an environment in which continuous improvement and learning are promoted and rewarded, including the application of relevant technology.

The following texts are also recommended as a companion and for further study with this workshop:

The following web sources are also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Business Research

The Business Research workshop is built around the competency:

  • BSBCMN405A Analyse and present research information.
  • 39167QLDPM903 Project - To Manage Strategic Design of organisational Project Program
  • 39167QLDPM904 Project - To Implement organisational Project Program
  • 39187QLDSM903 Manage Strategic organisational Sales Project - Stage I
  • 39187QLDSM904 Manage Strategic organisational Sales Project – Stage II

This workshop investigates the skills and knowledge required to gather, organize and present workplace information using available systems.

The following texts are also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Change Management

The Change Management workshop is built around the competency:

  • BSBMGT602A Contribute to the development and implementation of strategic plans.
  • BSBMGT609A Manage risk.

This workshop investigates the second stage of the strategic planning process. It involves confirmation of strategic direction, the development of detailed objectives and strategies, and the creation of measures and criteria to evaluate progress towards those objectives.

The following specific texts chapter is also recommended as a companion and for further study with this workshop:

  • Davidson Paul, Griffin Ricky W., 2006. 'Chapter 13 Managing organisational Change and Innovation'. Management – 3rd Australasian Edition. John Wiley & Sons, Milton, QLD, Australia. ISBN 0 470 80692.

This workshop is recommended as part of the following courses:
 

Communities of Practice

The Communities of Practice workshop is built around the competency:

  • SRSSPA008A Develop and maintain volunteer participation.
  • 39167QLDPM902 Manage Human Resource PMO & Portfolio Development

This workshop investigates the knowledge and skills to develop and maintain the participation and involvement of volunteers in sport clubs and/or organisations and uses this as a metaphor for the application of the 'communities of practice'.

The following web sources are also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Data Mining

The Data Mining workshop is built around the competency:

This workshop investigates the competency required to design, develop and implement a data warehouse within an organisation after scoping marketing opportunities and the development of marketing strategies.  The roles of data management (the management of systems to record numbers, characters or other raw data) or information management (the management of records, forms, very basic reports, correspondence or other information). It applies to the management and support of a system that sits above data and information to convert them into knowledge, and applies that knowledge to the organisation's work.

The following texts are also recommended as a companion and for further study with this workshop:

The following specific texts chapter is also recommended as a companion and for further study with this workshop:

  • Davidson Paul, Griffin Ricky W., 2006. 'Chapter 22 Managing Information and Information Technology'. Management – 3rd Australasian Edition. John Wiley & Sons, Milton, QLD, Australia. ISBN 0 470 80692.

This workshop is recommended as part of the following courses:
 

Diversity & Cultural Management

The Diversity & Cultural Management workshop is built around the competencies:

This workshop investigates the outcomes required to research diversity, draft policy, plan for implementation, and implement diversity policy. This workshop covers the cycle of policy development with a specific focus on diversity and its importance to organisational activity. The policy takes a whole-of-organisation approach and sees diversity as an asset to the organisation. The workshop also considers the manager's involvement in the establishment of the strategic direction of the organisation, to both sustain competitive advantage and enhance global competitiveness. It requires analysis and interpretation of relevant markets, capability assessment of the organisation and its existing and potential competitors and allies.

The following specific texts chapters is also recommended as a companion and for further study with this workshop:

  • Davidson Paul, Griffin Ricky W., 2006. 'Chapter 5 Managing Workforce Diversity and Equity in Organisations'. Management – 3rd Australasian Edition. John Wiley & Sons, Milton, QLD, Australia. ISBN 0 470 80692.

This workshop is recommended for the following courses:
 

dotProject I

dotProject as an open source alternative to Microsoft products and other commercial applications. Right from the start, dotProject had, as it's core aims a number of simple requirements:

  • Clean, simple and consistent user interface;
  • Project Management functionality
    • not another CMS, groupware environment or all things to all people collaboration tool, but a project management environment;
  • Open source / open access / free usage.

The level 1 dotProject workshop looks at the basic features of dotProject including:

  • User Management
  • Client/Company Management
  • Hierarchical Task List
  • Contact List
  • Discussion Forum
  • Email based trouble Ticket System
  • Project listings
  • File Repository
  • Calendar
  • Resource Based Permissions

A workshop work-book is provided with the dotProject level 1 course.
 

dotProject II

The level 2 dotProject considers dotProject at a deeper level and covers:

  • Installation, configuration and maintenance
  • Costs
  • Earned value management
  • Resource pool management
  • Resourcing a project and resource leveling
  • Constraints and deadlines
  • Linked projects
  • Integration external to dotProject

A workshop work-book is provided with the dotProject level 2 course.
 

Environment Management Systems

The Environmental Management Systems workshop is built around the competency:

  • BSBMGT610A Manage environmental management systems.

This workshop investigates the scoping, establishment and review of the organisation's environmental management systems in regard to environmental sustainability as an integral part of business planning.

The following web sources are also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Financial Management

The Financial Management workshop is built around the competencies:

  • BSBATSIM405A Monitor financial management and budgets.
  • BSBMGT604A Manage business operations.
  • BSBPM604A Direct Cost Management of Multiple Projects/Programs.

This workshop investigates those activities required of a manager running a business operation and links closely with the business planning units. The emphasis is on the implementation of plans and the monitoring and response to systems failures. Financial management includes the processes required to identify, analyse and refine project costs to produce a budget and is used as the principal mechanism to control process or project cost. Financial management is a factor critical to the success of any business activity, along with capability, time and quality.

The following specific texts chapters is also recommended as a companion and for further study with this workshop:

  • Davidson Paul, Griffin Ricky W., 2006. 'Chapter 20 Managing Control in Organisations'. Management – 3rd Australasian Edition. John Wiley & Sons, Milton, QLD, Australia. ISBN 0 470 80692.
  • Hoggett John., Edwards Lew., & Medlin John.  2006. 'Part 3 Financial planning, control and decision making'.  Accounting 6th Edition.  John Wiley & Sons Australia Ltd.  Milton QLD.  ISBN 0 470 80658 3.

This workshop is recommended as part of the following courses:
 

Financial Reporting

The Financial Reporting workshop is built around the competencies:

  • FNSACCT614A Prepare complex corporate financial reports.
  • BSBMGT603A Review and develop business plans.
  • BSBPM602A Direct the scope of multiple projects/programs.

This workshop investigates those activities required develop and prepare financial reports for complex reporting entities.

The following specific texts chapters is also recommended as a companion and for further study with this workshop:

  • Davidson Paul, Griffin Ricky W., 2006. 'Chapter 20 Managing Control in Organisations'. Management – 3rd Australasian Edition. John Wiley & Sons, Milton, QLD, Australia. ISBN 0 470 80692.
  • Hoggett John., Edwards Lew., & Medlin John.  2006. 'Part 2 Accounting systems and processes'.  Accounting 6th Edition.  John Wiley & Sons Australia Ltd.  Milton QLD.  ISBN 0 470 80658 3.

This workshop is recommended as part of the following courses:
 

GanttProject I

GanttProject is designed as a simple easy to use project management tool that is designed to be compatible with MS Project but available to the open source community. GanttProject recently received funding from the French Government the results of this funding is incorporated in version 2 of GanttProject.  The GanttProject level 1 workshop covers:

  • Basic structure
  • Sharing projects
  • Role management
  • MS Project integration
  • Daily tasks
  • Task and resource definition and allocation
  • Eclipse relationship

 

A workshop work-book is provided with the GanttProject level 1 course.

 
 

Human Resources

The Human Resources workshop is built around the competencies:

  • BSBHR602A Manage human resource strategic planning.
  • BSBMGT605A Provide leadership across the organisation.
  • BSBPM606A Direct human resources management of multiple projects/programs.
  • 39167QLDPM902 Manage Human Resource PMO & Portfolio Development

This workshop investigates those the activities required to develop, implement and maintain a strategic approach to the management of human resources in an organisation and specifies the the outcomes required to direct human resource organisation and staffing within multiple projects and across the program, to direct project managers in relation to staff performance, and to provide leadership within the program.

The following specific texts chapters is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Information Systems

The Information Systems workshop is built around the competencies:

  • BSBMGT607A Manage knowledge and information.
  • BSBPM608A Direct communications management of multiple projects/programs.
  • PSPSEC601A Define information systems framework.

This workshop investigates those specifies the outcomes required to manage the identification, acquisition, analysis and use of appropriate information which plays a significant part in the organisation's effectiveness. Particular emphasis is on the development of systems and the analysis of information.

The following specific texts chapters is also recommended as a companion and for further study with this workshop:

  • Davidson Paul, Griffin Ricky W., 2006. 'Chapter 22 Managing Information and Information Technology'. Management – 3rd Australasian Edition. John Wiley & Sons, Milton, QLD, Australia. ISBN 0 470 80692.

This workshop is recommended as part of the following courses:
 

Intellectual Property

The Intellectual Property workshop is built around the competencies:

  • WRWOP510A Establish compliance with legal and legislative requirements.

This workshop investigates those builds the skills and knowledge necessary to identify and understand the salient features of the legal environment as they impact upon businesses working in both physical and virtual environments. It reinforces and makes special reference to business to business aspects of contract law, intellectual property, product recall risk and transfer of ownership across national boundaries.

The following web sources are also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Interviewing Techniques

The Interviewing Techniques workshop is built around the competencies:

This workshop investigates those competencies related to exchanging information for specific purposes. The competencies cover both formal and informal interviews used to gain and to give information for a range of purposes. The interviews will involve both individuals and groups of people. The interview may be a meeting. This workshop applies to applicants with both general and specialist competencies from the range of occupational areas employed in correctional services and other business functions.

The following specific texts chapters is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Knowledge Management

The Knowledge Management workshop is built around the competencies:

  • BSBMGT509A Manage a knowledge management system.
  • BSBPM601A Direct the integration of multiple projects/programs.

This workshop investigates those attributes of knowledge management that specifies the outcomes required to organize learning to use a knowledge management system, and manage the use of a knowledge management system. This unit addresses the management and support of an established knowledge management system within an organisation, to ensure it is used effectively by all personnel and relevant stakeholders to increase productivity, improve quality or recognize other benefits to the organisation through the improved use of knowledge.

The following specific texts chapters is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

KnowledgeTree Application

KnowledgeTree is Document Management System (DMS) is web-based, feature-rich, and open source designed as a simple easy to use document management tool.  The KnowledgeTree Application workshop covers:

  • Basic structure
  • Common file formats (MS Word/Excel, PDF, etc)
  • User/Group Permissions
  • Version management
  • Folder management
  • Check in/out
  • Searching
  • Metadata
  • User/Group schemas
  • Web editor
  • Publishing
  • Bulk import
  • Discussions
  • Email

A workshop work-book is provided with the KnowledgeTree Application course.
 

KnowledgeTree Installation

KnowledgeTree is Document Management System (DMS) is web-based, feature-rich, and open source designed as a simple easy to use document management tool.  The KnowledgeTree Installation workshop covers:

  • Basic installation
  • PHP & Apache servers
  • PHP code modification
  • Authentication with LDAP servers
  • Web editor
  • Plug-ins
  • Publishing
  • File management
  • Common file formats (MS Word/Excel, PDF, etc)
  • SQL configuration
  • PHP source structure
  • Multi-language
  • Mail and directory server management
  • User/Group Permissions
  • Version management
  • Logs
  • Workflow routing

A workshop work-book is provided with the KnowledgeTree Installation course.
 

Leadership

The Leadership workshop is built around the competencies:

  • BSBMGT605A Provide leadership across the organisation.
  • 39186QLDSM804 Manage Partnership Selling and Partnership Sales Management
  • 39167QLDPM901 Provide Leadership in an Organisational PMO & Portfolio Context
  • 39166QLDPM801 Manage Organisation Program and Projects

This workshop investigates those attributes, characteristics, traits and processes of leadership behaviour and personal and professional competence necessary to manage at a senior level. It may relate equally to leadership of a small to medium sized organisation or a significant unit of activity in a large organisation.

The following texts are also recommended as a companion and for further study with this workshop:

The following specific texts chapters is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Microsoft Excel I

The content of the MS Excel I workshop is to help project managers, business managers, sales managers and strategic planners manage spreadsheets.  The level 1 MS Excel workshop covers:

  • Excel Basics
  • Selecting ranges
  • Copying and filling
  • Formatting cells
  • Working with functions
  • Printing
  • Editing data
  • A simple workbook
  • Using formulas
  • Absolute referencing
  • Adjusting a worksheet
  • Sorting
  • Search and replace
  • Charting

A workshop work-book is provided with the MS Excel level 1 course.
 

Microsoft Excel II

The content of the MS Excel II workshop is to help project managers, business managers, sales managers and strategic planners manage complex spreadsheets.  The level 2 MS Excel workshop covers:

  • Names & labels
  • Protecting data
  • Auto filtering
  • Advanced filters
  • Pivot table reports
  • Logical functions
  • Statistical functions
  • Data & time functions
  • Recorder workshop
  • Lookup functions
  • Sorting
  • Nesting functions
  • Goal seeking
  • Linking workbooks
  • Math functions
  • Using financial functions
  • Recorded macros
  • Templates

A workshop work-book is provided with the MS Excel level 2 course.
 

Microsoft Project I

The content of the MS Project I workshop is to help project managers, business managers, and planners manage schedules and resources.  The level 1 MS Project workshop considers the basic version of MS Project and covers:

  • Project Basics
  • Creating tasks
  • Creating relationships
  • Assigning resources
  • Creating a new project
  • Task durations
  • Resourcing a project
  • Effort duration constraints

A workshop work-book is provided with the MS Project level 1 course.

 

Microsoft Project II

The level 2 MS Project workshop considers MS Project at a deeper level enterprise wide level and covers:

  • Installation, configuration and maintenance
  • Costs
  • Earned value management
  • Resource pool management
  • Resourcing a project and resource leveling
  • Constraints and deadlines
  • Linked projects
  • Integration external to MS Project

A workshop work-book is provided with the MS Project level 2 course.

 

Moodle Assessment

The content of the Moodle Assessment workshop is to help Moodle course developers and teachers manage assessments processes.

The following web sources are also recommended as a companion and for further study with this workshop:

 

Moodle Course Development

The content of the Moodle Course Development workshop is to help Moodle course developers develop various course structures and customize Moodle according to their requirements.

The following web sources are also recommended as a companion and for further study with this workshop:

 

Moodle Installation

The content of the Moodle Installation workshop is to help Moodle course administrators undertake the installation, configuration, customisation, and maintenance processes associated with Moodle.

The following web sources are also recommended as a companion and for further study with this workshop:

 

Networking & Communications

The Networking & Communications workshop is built around the competencies:

This workshop investigates what is required to specify the design of a network architecture to connect computers/LAN's to make a wide area network and determine the best way computers can be connected to make a local network, LAN, VPN or WLAN. Security, firewall's and voice over IP implications are considered to complete the network definition.

There is no specific resource recommended for this workshop.

This workshop is recommended as part of the following courses:
 

Office Automation

The Office Automation workshop is built around the competencies:

This workshop investigates the outcomes required to define and establish an office automation environment.  A pluralistic view of office automation is taken that regards office automation as part of a bigger environment embracing knowledge management and information systems.

The following web sources are also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Open Office I

The content of the Open Office I workshop is to help new users of Open Office 2.0 to start using Open Office for everyday business applications.  The workshop assumes that the user has familiarity with office automation applications, such as Microsoft (MS) Office and wishes to understand how Open Office undertakes similar tasks to those that can be performed in MS Office.  The workshop covers:

  • Open Office Basics
  • Create Letters, Mailings and other business communication
  • Show data in charts and maps
  • Keep track of contacts and bibliographies
  • Exchange information with others
  • Budgeting with Open Office
  • Preparing customer bids
  • Analyse scientific and engineering data
  • Personal Open Office
  • Open Office compared with MS Office
  • Create printer and online business forms
  • Create informative and entertaining presentations
  • Do the right thing on the right day and time
  • The world wide web
  • Set up an inventory system
  • Analysing and reporting sales data
  • Create legal documents
  • Automation and programming

A workshop work-book is provided with the Open Office level 1 course.

For a greater understanding of the management and business value of office automation and information systems check out the associated workshops.

 

Open Office Database I

The content of the Open Office Database I workshop is to help new users of Open Office 2.0 to use OpenOffice.org Base to create and manipulate database applications and covers:

  • Open Office Database Basics
  • Database theory
  • Creating the database
  • Adding records
  • Working with records
  • Validating data
  • Selecting queries
  • Parameter queries
  • Creating reports
  • Open Office compared with MS Access
  • Database design
  • Setting relationships
  • Importing records
  • Validating data
  • Creating relational queries
  • Calculated fields
  • Creating forms
  • Creating a menu system

A workshop work-book is provided with the Open Office Database level 1 course.

For a greater understanding of the management and business value of database applications such as data mining or the application within business areas such as corporate, consumer and field marketing check out the associated workshops.

 

Open Office Presentation I

The content of the Open Office Presentation I workshop is to help new users of Open Office 2.0 to use OpenOffice.org Draw and OpenOffice.org Impress to develop presentations and drawings and covers:

  • Open Office Presentation Basics
  • Open Office Impress
  • Using graphics
  • Master pages
  • Alternate file formats
  • Viewing & printing
  • Special effects
  • Open Office compared with MS PowerPoint
  • Open Office Draw
  • Animations
  • Notes
  • Styles & formatting
  • Importing & exporting
  • Macros & programming

A workshop work-book is provided with the Open Office Presentation level 1 course.
 

Open Office Spreadsheet I

The content of the Open Office Spreadsheet I workshop is to help new users of Open Office 2.0 to manage OpenOffice.org Calc and OpenOffice.org Math to create a manipulate spreadsheets and covers:

  • Open Office Spreadsheet Basics
  • Calc & Maths Basics
  • Selecting ranges
  • Copying and filling
  • Formatting cells
  • Working with functions
  • Printing
  • Editing data
  • Open Office compared with MS Excel
  • A simple workbook
  • Using formulas
  • Absolute referencing
  • Adjusting a worksheet
  • Sorting
  • Search and replace
  • Charting

A workshop work-book is provided with the Open Office Spreadsheet level 1 course.
 

Open Office Spreadsheet II

The content of the Open Office Spreadsheet II workshop is to help new users of Open Office 2.0 to take advantage of advanced spread concepts with Open Office and covers:

  • Names & labels
  • Protecting data
  • Auto filtering
  • Advanced filters
  • Pivot table reports
  • Logical functions
  • Statistical functions
  • Data & time functions
  • Recorder workshop
  • Lookup functions
  • Sorting
  • Nesting functions
  • Goal seeking
  • Linking workbooks
  • Math functions
  • Using financial functions
  • Recorded macros
  • Templates

A workshop work-book is provided with the Open Office Spreadsheet level 2 course.
 

Operations Management

The Operations Management workshop is built around the competencies:

This workshop investigates those activities required of a manager running a business operation and links closely with the business planning units. The emphasis is on the implementation of plans and the monitoring and response to systems failures to ensure that business expansion and internal and external customer satisfaction levels are in keeping with business plans.

This workshop is recommended as part of the following courses:
 

Organisational Behaviour

The Organisational Behaviour workshop is built around the competency:

This workshop investigates the ways of looking at an organisation as system that consist of human relations integrated with psychology, sociology, anthropology, economics and medicine.  From this framework a holistic view point of organisational behaviour is taken that addresses group and individual impacts upon the processes of the organisation.

The following specific texts chapters is also recommended as a companion and for further study with this workshop:

  • Davidson Paul, Griffin Ricky W., 2006. 'Chapter 2 Traditional and Contemporary Issues and Challenges'. Management – 3rd Australasian Edition. John Wiley & Sons, Milton, QLD, Australia. ISBN 0 470 80692

This workshop is recommended as part of the following courses:
 

Performance Reviews

The Performance Reviews workshop is built around the competencies:

This workshop investigates those major components of managing and supporting performance management systems.   Day-to-day coaching and informal feedback, leading to regular performance feedback sessions are covered.   Specific interventions associated with underperformance and/or misconduct are also included.  Performance reviews are also undertaken in the context of an organisational project portfolio program comprising of  multiple competing projects schedules, budgets, risk and contracts towards establishing agreed outcomes. This requires the development, implementation and maintenance of a strategic approach to the management of human resources developed through appropriate work design and effective performance management.

The following specific texts is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Process Modelling

The Process Modelling workshop is built around the competencies:

This workshop investigates those

This workshop is recommended as part of the following courses:
 

Project Management - Closure & Lessons Learned

The Project Management - Closure & Lessons Learned workshop is built around the competencies:

  • BSBPM408A Apply Contract Procurement Techniques.
  • BSBPM501A Manage application of project integrative processes.
  • BSBPM509A Manage project procurement.
  • BSBPM601A Direct the Integration of Multiple Projects/Programs
  • BSBPM609A Direct Procurement & Contracts of Multiple Projects/Programs

The content of the workshop is to specify the actions and outcomes when projects are completed.  Including the outcomes required to undertake procurement and contract management within projects. It covers determining procurement requirements, establishing agreed procurement processes, conducting contracting and procurement activities, and managing finalization processes.

The following specific texts is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Project Management - Communications Management of Multiple Projects/Programs

The Project Management - Communications Management of Multiple Projects/Programs workshop is built around the competencies:

  • BSBPM406A Apply Communications Management Techniques.
  • BSBPM501A Manage application of project integrative processes.
  • BSBPM507A Manage project communication.
  • BSBPM601A Direct the Integration of Multiple Projects/Programs
  • BSBPM607A Direct Communication Management of Multiple Projects/Programs

The content of the workshop is to specify the communication management processes that provide a critical link between people, ideas and information at all stages in the project life-cycle. Project communications management ensures the timely and appropriate generation, collection, dissemination, storage and disposition of project information via formal structures and processes to aid in decision making, and the control of informal communication networks to aid the achievement of project objectives.

The following specific texts is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Project Management - Cost Management of Multiple Project/Programs

The Project Management - Cost Management of Multiple Project/Programs workshop is built around the competencies:

  • BSBPM403A Apply Cost Management Techniques.
  • BSBPM501A Manage application of project integrative processes.
  • BSBPM504A Manage project cost.
  • BSBPM601A Direct the Integration of Multiple Projects/Programs
  • BSBPM604A Direct Cost Management of Multiple Projects/Programs

The content of the workshop is to specify the dimensions of Cost Management which includes the processes required to identify, analyse and refine project costs to produce a budget and is used as the principal mechanism to control project cost. Cost management is a factor critical to the success of the project, along with capability, time and quality.

The following specific texts is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Project Management - Human Resources Management of Multiple Projects/Programs

The Project Management - Human Resources Management of Multiple Projects/Programs workshop is built around the competencies:

  • BSBPM405A Apply Human Resources Management Approaches.
  • BSBPM501A Manage application of project integrative processes.
  • BSBPM506A Manage project human resources.
  • BSBPM601A Direct the Integration of Multiple Projects/Programs
  • BSBPM606A Direct Human Resource Management of Multiple Projects/Programs

The content of the workshop is to specify the dimensions of Project human resource management (HRM) which involves the development of individuals and sub-teams into a cohesive project unit with the common purpose of meeting project objectives. Human Resources management includes determining the resources required to manage project tasks, both within the core project team and the broader organisational matrix. Staff recruitment, selection, training and development is conducted to accommodate change throughout the project life-cycle.

The following specific texts is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Project Management - Integration of Multiple Projects/Programs

The Project Management - Integration of Multiple Projects/Programs workshop is built around the competencies:

  • BSBPM501A Manage application of project integrative processes.
  • BSBPM601A Direct the Integration of Multiple Projects/Programs

The content of the workshop is to specify the dimensions of Project Integration Management which is the management of overall project scope in the context of schedules, budgets, risk and contracts towards establishing agreed baselines for supplier/client requirements. Integration involves the management of the other eight functions or project management, and making trade-offs among competing objectives and alternatives in order to meet or exceed project objectives throughout the project life cycle, taking into consideration the often conflicting influences of the internal and external environments.

The following specific texts is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Project Management - Project Management Offices & OPM3

The content of the audit workshop is to

This workshop is recommended as part of the following courses:

  • xxx
 

Project Management - Project Management Software

The content of the audit workshop is to

This workshop is recommended as part of the following courses:

  • xxx
 

Project Management - Project Negotiation

The content of the audit workshop is to

This workshop is recommended as part of the following courses:

  • xxx
 

Project Management - Project Planning & Portfolio Management

The Project Management - Project Planning & Portfolio Management workshop is built around the competencies:

  • 39166QLDPM801 Manage Organisation Program and Projects.
  • 39167QLDPM901  Provide Leadership in an Organisational PMO & Portfolio Context

The content of the workshop specifies the outcomes required to integrate the centralized coordinated management of a common program to achieve strategic benefits and objectives by the management of multiple projects’ within an organisational context and to provide leadership to project management stakeholders in the implementation and operation of the project management office (PMO) and to inspire others to apply a project portfolio method in a positive and constructive manner.

The following specific texts is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Project Management - Quality Management of Multiple Projects/Programs

The Project Management - Quality Management of Multiple Projects/Programs workshop is built around the competencies:

  • BSBPM404A Apply Quality Management Techniques.
  • BSBPM501A Manage application of project integrative processes.
  • BSBPM505A Manage project quality.
  • BSBPM601A Direct the Integration of Multiple Projects/Programs
  • BSBPM605A Direct Quality Management of Multiple Projects/Programs

The content of the workshop is to specify the dimensions of project quality management. Project quality management comprises the activities required to optimise the quality policy and the processes of the project. Quality management applies objective standards and processes to achieve the large subjective goal of customer satisfaction through the continuous application of quality planning, quality control, quality assurance and continuous improvement through the project life-cycle.

The following specific texts is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Project Management - Risk Management of Multiple Projects/Programs

The Project Management - Risk Management of Multiple Projects/Programs workshop is built around the competencies:

  • BSBPM407A Apply Risk Management Techniques.
  • BSBPM501A Manage application of project integrative processes.
  • BSBPM508A Manage project risk.
  • BSBPM601A Direct the Integration of Multiple Projects/Programs
  • BSBPM608A Direct Risk Management of Multiple Projects/Programs

The content of the workshop is to specify the dimensions of Risks Management which are factors that might adversely affect project outcomes. Risk management includes the processes concerned with identifying, analysing and responding to uncertainty. It also includes maximizing the results of positive events and minimizing the consequences of adverse events. The risk management process is completed through review of the plan and recording of lessons learned.

The following specific texts is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Project Management - Scope of Multiple Projects/Programs

The Project Management - Scope of Multiple Projects/Programs workshop is built around the competencies:

  • BSBPM401A Apply Scope Management Techniques.
  • BSBPM501A Manage application of project integrative processes.
  • BSBPM502A Manage project scope.
  • BSBPM601A Direct the Integration of Multiple Projects/Programs
  • BSBPM602A Direct the Scope of Management of Multiple Projects/Programs

The content of the workshop is to specify the dimensions of the scope of a project which comprises a combination of the end products of the project and the work required to produce them. Scope management involves the initial justification of the project and initial project start-up, as well as the ongoing definition of deliverables, objectives and constraints. Project scope forms the foundation of the project plan and the basis from which other related plans are developed and the focus of their integration.

The following specific texts is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Project Management - The Project Management Professional (PMP) Certification

The Project Management - The Project Management Professional (PMP) Certification workshop is built around the competencies:

The content of the workshop is designed for people who are currently seeking or are about to undertake study for the Project Management Professional (PMP) certification. This program aligns with the Project Management Body of Knowledge (PMBOK) and covers 9 project management areas. The program is practical and hands on, using real world workshops and practical assessments. In this program you will learn the higher level attributes of managing multiple projects.

The following specific texts is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Project Management - Time Management of Multiple Projects/Programs

The Project Management - Time Management of Multiple Projects/Programs workshop is built around the competencies:

  • BSBPM402A Apply Time Management Techniques.
  • BSBPM501A Manage application of project integrative processes.
  • BSBPM503A Manage project time.
  • BSBPM601A Direct the Integration of Multiple Projects/Programs
  • BSBPM603A Direct Time Management of Multiple Projects/Programs

The content of the workshop is to specify the dimensions of the management of project time which relates to the activities associated with development, analysis and control of project schedules. Meeting project objectives within the identified time frame is a critical factor in determining project success along with capability, cost and quality.

The following specific texts is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Recruitment

The content of the audit workshop is to

This workshop is recommended as part of the following courses:

  • xxx
 

Risk Management

The content of the audit workshop is to

This workshop is recommended as part of the following courses:

  • xxx
 

Sales - Channel Management

The Sales - Channel Management workshop is built around the competencies:

  • 39186QLDSM802 Undertake Field Sales Marketing and Sales Territory Management Marketing.
  • 39187QLDSM901 Provide Contemporary Sales and Channel Management.

The content of the workshop addresses the means of delivering and achieving sales in a variety of ways that go beyond simple personal or face-to-face selling. Specifically the unit measures the synergy obtained by the integration of personal selling and non-face-to-face sales techniques such as those based on the internet, mobile phones, and other non-personal communication. The unit also considers alternate sales channels, such as resellers, distributors. The competency may also be appropriate for environments that have virtual salespeople. In this respect the sales manager manages an environment that delivers sales where the interaction and relationship with a customer may exist physically through in-house resources, through a third party or electronically.

The following specific texts is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Sales - Corporate, Consumer & Field Marketing

The Sales - Channel Management workshop is built around the competencies:

  • 39186QLDSM801 Manage Sales Process and Provide Sales Management
  • 39186QLDSM802 Undertake Field Sales Marketing and Sales Territory Management Marketing.
  • 39187QLDSM901 Provide Contemporary Sales and Channel Management.

The content of the workshop addresses the positioning of products and services through the development of corporate, consumer and field marketing strategies. The unit closely aligns with all of the sales management workshops and provides a platform whereby sales can be achieved by efficient and effective alternative marketing strategies. The unit differentiates between corporate / head office marketing which is seen a more interested in corporate positioning, and field or channel marketing which is concerned with maximizing and accelerating sales in a specific territory. Field marketing occurs within a territory and may be unique or common between territories.

The following specific texts is also recommended as a companion and for further study with this workshop:

This workshop is recommended as part of the following courses:
 

Sales - International & Global Sales

The content of the audit workshop is to

This workshop is recommended as part of the following courses:

  • xxx
 

Sales - Relationship Selling

The content of the audit workshop is to

This workshop is recommended as part of the following courses:

  • xxx
 

Sales - Sales Management

The content of the audit workshop is to

This workshop is recommended as part of the following courses:

  • xxx
 

Sales - Sales Planning

The content of the audit workshop is to

This workshop is recommended as part of the following courses:

  • xxx
 

Sales - Selling

The content of the audit workshop is to

This workshop is recommended as part of the following courses:

  • xxx
 

Sales - Territory & Reward Management

The content of the audit workshop is to

This workshop is recommended as part of the following courses:

  • xxx
 

Statistics

The content of the audit workshop is to

This workshop is recommended as part of the following courses:

  • xxx
 

Strategy

The content of the audit workshop is to

This workshop is recommended as part of the following courses:

  • xxx
 

Team Work

The content of the audit workshop is to

This workshop is recommended as part of the following courses:

  • xxx
 

Total Quality Management

The content of the audit workshop is to

This workshop is recommended as part of the following courses:

  • xxx

 
 

Workplace Health & Safety

The content of the audit workshop is to

This workshop is recommended as part of the following courses:

  • xxx
       

©1984 - 2010 WF Associates

 Credits: